Drafts the dunning letter at the right tone for the right age. Always drafts, never auto-send.
Sana watches AR aging. Drafts at 7d / 30d / 60d+ — gentle, firm, AE-escalation. Always drafts; the human signs off.
Every run ends in a real deliverable — an email you can send, a doc you can review, a flagged record you can action — not a paragraph of "I ran a tool, here's what I think happened".
7d: gentle. 30d: firm. 60d+: escalate to AE. Each tone calibrated against your relationship history.
Trust matters. Sana drafts; the human reviews; the email goes when you say it goes.
Past 60d, the AE gets a formatted summary + suggested next step before chasing further.
Every draft + every send lands in vault/finance/ar.md — full audit, full memory.
Native, no Zapier in the middle. Tool calls land in the audit log.
Early access opens shortly. We onboard Finance & Ops customers in cohorts so the bar stays high.