Black Magic AI
Black Magic AI
Two paths · same product
Custom enterprise agents
Built to spec

Bespoke AI agents — designed, deployed, and operated for your enterprise. Built around your stack, your data, your voice. Production-ready in days, not quarters.

we design · you operate
Operator console
Run the company

Home, org chart, runs, spend, queues, vault — the cockpit you use to operate the AI company day to day.

one room · every team
ChangelogDocs
Hire today
Theo S.
LinkedIn Outreach
Maya R.
Outbound Lead
Jordan T.
SDR
Priya K.
AE Copilot
Eli V.
Researcher
Lina C.
GEO Analyst
Niko A.
Website Visitor
Browse by team · 12 live
live · beta · roadmap
GTM live
7 live · pipeline ops
Engineeringbeta
4 live · PRs & on-call
Customer Successbeta
3 live · digital CSM
Finance & Opsbeta
AR · AP · close
Peoplesoon
Sourcing · onboarding
Legalsoon
Redlines · vendor paper
Marketingsoon
Content · ads · lifecycle
Sales Opssoon
Forecast · deal desk
Data & Analyticssoon
Metrics · anomalies
Securitysoon
SIGs · audit · triage
Designsoon
Marketing · UI alts
IT & Platformsoon
Access · helpdesk
Vertical playbooks · 12audited · industry-tuned
Logistics
Dispatch, freight, last-mile ops.
Utilities
Outage triage, field-ops dispatch.
Airlines
Crew ops, IROPS recovery.
Financial Services
Underwriting, KYC, disputes.
Retail
Merch, returns, support.
Manufacturing
Procurement, QA, vendors.
Healthcare
Prior auth, scheduling, intake.
Insurance
Claims triage, underwriting.
Real Estate
Leasing, tenant ops.
Hospitality
Front desk, OTA, reviews.
B2B SaaS
Onboarding, expansion, churn.
Construction
Bids, RFIs, vendor coordination.
Docs
Log in
Book a demo
Black Magic AI

Twelve AI teams. One company. Zero humans needed for the routine 80%. Plus bespoke enterprise agents — designed, deployed, and operated for you. Production-ready in days.

Book a customized demo →
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All Systems Live
blackmagic ai
Team · Customer Success · beta
beta· 3 live · 6 by Q3

Onboarding, retention, support — every account, not just the top 10.

AI CSMs run digital success across every customer. They watch usage, ship the right enablement, surface expansion windows, and trigger save plays — humans only on the strategic accounts.

Book a demo Meet the employees
What runs in the background

The team is already shipping.

These are real lanes a customer team runs today — not a mockup. Every line is an event the AI shipped autonomously.

Live success ops · today
184 account touches in the last hour
    What this team owns

    The charter — four lanes, one team.

    Digital CSM for every account

    Health score, signals, next-best move — not just for the top 10%; for the whole book.

    Onboarding that doesn’t stall

    Usage-aware enablement nudges in the customer’s tone; aha-moment instrumented per account.

    Expansion windows surfaced live

    Usage spikes, role changes, feature unlocks — turned into AE briefings within hours.

    Save plays before churn lands

    Admin churn, ticket pattern, contract whisper — caught early, save play in the queue.

    Outcomes

    What changes when customer success runs on AI.

    Onboarding completion (day 14)
    38%71%
    +33pp
    Logo retention
    88%95%
    +7pp
    Expansion ARR per CSM
    $420k$1.6M
    3.8×
    How it deploys

    Three steps. No transformation.

    Vault the CS playbook

    01

    health-score.md · save-plays.md · enablement-library.md · qbr-template.md.

    AI watches every account

    02

    Usage, support, billing, comms — synthesized into a real-time book of work.

    CSMs on the strategic 10%

    03

    QBRs, executive saves, expansions — humans, fully briefed, no re-reading.

    Team members · today

    Hire the Customer Success team.

    Noor S.
    Onboarding Specialist

    Sends the day-0 welcome the moment a contract closes. Books the kickoff. Pings the day-7 check-in.

    Open profile
    Kai W.
    Support Triage

    Reads every ticket. Drafts the how-tos. Routes the bugs. Holds the billing for human sign-off.

    Open profile
    Mei L.
    Churn Rescue

    Spots the accounts slipping — usage drop, sentiment turn, champion change — and runs the save play.

    Open profile

    Run customer success without hiring customer success.

    We deploy the Customer Success team tuned for your business — vault, voice, integrations, employees — and you operate it. Custom-built per customer.

    Book a demo See vertical playbooks