Industries · Retail
Merchandising, returns, customer support — at the speed of the season.
AI employees plan the merchandising calendar, answer the post-purchase questions, run the returns flow, and surface the SKU you’ll regret stocking out on.
What runs in the background
The work happens before anyone files a ticket.
AI employees don’t wait for the queue to fill. They monitor signals, triage, and act — humans only get pinged when judgment is required.
Live ops · today
482 customer touches in the last hourWhat gets automated
The boring 80% — gone.
Post-purchase email overflows
"Where is my order" + "how do I return" = 60% of inbound. AI handles both with the carrier API and the return policy.
Stockout signals miss the buyer
Velocity changes faster than reports refresh. AI watches sell-through hourly and pings the buyer before it’s too late.
Returns workflow is manual
Issue label · receive · grade · refund. Each step has a human. AI runs all four and asks for a human only on the gradings.
Merch calendar drift
Promo calendar, drops, content — drift fast under deadline pressure. AI keeps the calendar honest against actual ship dates.
Outcomes
What changes when retail is run by AI.
Tickets auto-resolved
41%78%
+37pp
Avg refund cycle time
6 days34h
−76%
Stockouts caught 48h+ early
22%88%
+66pp
How it runs
Three steps. No overhaul.
Vault the policy
01returns.md · refund-rules.md · merch-cal.md · supplier-list.md. Source of truth.
AI runs the routine 80%
02Inbound email, returns, refunds, stockout pings — all happening in the background.
Merchants land the calls
03Buying decisions, supplier negotiations, brand calls — humans, with AI’s analysis attached.
AI employees on this account
Hire the team that handles Retail.
Run retail without the back office.
We deploy the AI company tuned for retail — vault, voice, integrations, employees — and you operate it. Or run the open-source desktop app on your laptop.