Black Magic AI
Black Magic AI
Two paths · same product
Custom enterprise agents
Built to spec

Bespoke AI agents — designed, deployed, and operated for your enterprise. Built around your stack, your data, your voice. Production-ready in days, not quarters.

we design · you operate
Operator console
Run the company

Home, org chart, runs, spend, queues, vault — the cockpit you use to operate the AI company day to day.

one room · every team
ChangelogDocs
Hire today
Theo S.
LinkedIn Outreach
Maya R.
Outbound Lead
Jordan T.
SDR
Priya K.
AE Copilot
Eli V.
Researcher
Lina C.
GEO Analyst
Niko A.
Website Visitor
Browse by team · 12 live
live · beta · roadmap
GTM live
7 live · pipeline ops
Engineeringbeta
4 live · PRs & on-call
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3 live · digital CSM
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AR · AP · close
Peoplesoon
Sourcing · onboarding
Legalsoon
Redlines · vendor paper
Marketingsoon
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Sales Opssoon
Forecast · deal desk
Data & Analyticssoon
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Securitysoon
SIGs · audit · triage
Designsoon
Marketing · UI alts
IT & Platformsoon
Access · helpdesk
Vertical playbooks · 12audited · industry-tuned
Logistics
Dispatch, freight, last-mile ops.
Utilities
Outage triage, field-ops dispatch.
Airlines
Crew ops, IROPS recovery.
Financial Services
Underwriting, KYC, disputes.
Retail
Merch, returns, support.
Manufacturing
Procurement, QA, vendors.
Healthcare
Prior auth, scheduling, intake.
Insurance
Claims triage, underwriting.
Real Estate
Leasing, tenant ops.
Hospitality
Front desk, OTA, reviews.
B2B SaaS
Onboarding, expansion, churn.
Construction
Bids, RFIs, vendor coordination.
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Black Magic AI

Twelve AI teams. One company. Zero humans needed for the routine 80%. Plus bespoke enterprise agents — designed, deployed, and operated for you. Production-ready in days.

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All Systems Live
blackmagic ai
Industries · Utilities

Outage triage and field ops — without the call center backlog.

AI employees triage outage reports, dispatch field crews on the right SLA, and answer the customer in their own language before the truck rolls.

Book a demo See the AI teams
What runs in the background

The work happens before anyone files a ticket.

AI employees don’t wait for the queue to fill. They monitor signals, triage, and act — humans only get pinged when judgment is required.

Live grid ops · today
128 customer touches in the last hour
    What gets automated

    The boring 80% — gone.

    Storm-day call volume crushes

    10× normal volume in 90 minutes. AI employees absorb the inbound, surface the trends, push targeted updates.

    Outage triage is manual

    Three reports clustering on a feeder used to take humans 20 minutes to spot. AI sees it in 90 seconds.

    Customer comms lag

    No update for an hour = furious customers. AI drafts the targeted message the moment status changes.

    Field-ops scheduling drift

    Crew rotations, SLA windows, materials staging — re-planned in real time when the day breaks.

    Outcomes

    What changes when utilities is run by AI.

    Time to detect cluster
    20 min90 sec
    −93%
    Tickets handled / agent / day
    52420
    8×
    CSAT during storm window
    3.44.6
    +1.2
    How it runs

    Three steps. No overhaul.

    Vault the playbook

    01

    sla.md · escalation.md · billing-faq.md · interconnect.md. Public-utility-grade, audited.

    AI triages every touch

    02

    Outage reports clustered in real time. Billing questions answered with citations. Storm-prep updates personalized.

    Operators stay in command

    03

    Every action audited. Every reply held until you approve, until you flip the auto-respond switch on a queue.

    AI employees on this account

    Hire the team that handles Utilities.

    Kai W.
    Support Triage

    Reads every ticket. Drafts the how-tos. Routes the bugs. Holds the billing for human sign-off.

    Open profile
    Mei L.
    Churn Rescue

    Spots the accounts slipping — usage drop, sentiment turn, champion change — and runs the save play.

    Open profile
    Noor S.
    Onboarding Specialist

    Sends the day-0 welcome the moment a contract closes. Books the kickoff. Pings the day-7 check-in.

    Open profile
    Jordan T.
    SDR

    Replies fast. Books meetings. Re-routes the dead-ends. The follow-up worker that never forgets.

    Open profile
    Hugo D.
    Bookkeeper

    Categorizes every transaction. Updates runway daily. Flags anomalies before they bleed.

    Open profile

    Run utilities without the back office.

    We deploy the AI company tuned for utilities — vault, voice, integrations, employees — and you operate it. Or run the open-source desktop app on your laptop.

    Book a demo See the AI teams