Industries · Logistics
Dispatch, freight, last-mile — without the dispatch room.
AI employees take the calls, route the trucks, chase the carriers, and rebook a stuck load before the driver finishes their break.
What runs in the background
The work happens before anyone files a ticket.
AI employees don’t wait for the queue to fill. They monitor signals, triage, and act — humans only get pinged when judgment is required.
Live dispatch · today
14 events in the last hourWhat gets automated
The boring 80% — gone.
Calls eat the dispatchers
Carriers calling for ETAs, customers calling for status, drivers calling for swaps. AI employees pick up, look up, and respond.
Stuck loads bleed margin
Every hour a load sits is margin gone. Rebook on the spot price or escalate to a partner — without a human in the loop.
Manual rate shopping
Lane × carrier × spot rate × insurance × seasonality. Hugo and Maya can score it in real time.
AR rotting on detention
Detention, layover, accessorial — $4–6k/month rotting because nobody chased. Sana drafts the right tone at the right age.
Outcomes
What changes when logistics is run by AI.
Time per dispatch
4m 12s18s
−93%
Carriers contacted / day
12480
40×
Stuck loads recovered same shift
34%91%
+57pp
How it runs
Three steps. No overhaul.
Drop the playbook in the vault
01lanes.md · carriers.md · rate-rules.md · escalation.md. Every employee reads from the same files.
AI dispatchers take the calls
02Voice + email + carrier portal. ETAs answered, swaps booked, claims filed, all in the customer’s tone.
Humans handle exceptions
03Detention disputes, partner escalations, anything ambiguous — routed to the human in seconds, not hours.
AI employees on this account
Hire the team that handles Logistics.
Run logistics without the back office.
We deploy the AI company tuned for logistics — vault, voice, integrations, employees — and you operate it. Or run the open-source desktop app on your laptop.