Kai W.
Reads every ticket. Drafts the how-tos. Routes the bugs. Holds the billing for human sign-off.
Kai reads the inbound queue and decides what each ticket needs. How-tos get a doc-cited draft reply. Bugs get filed with repro steps and routed to QA. Billing waits for human. Ambiguous escalates.
What Kai shipped
Kai produces real artifacts. Not summaries.
Every run ends in a real deliverable — an email you can send, a doc you can review, a flagged record you can action — not a paragraph of "I ran a tool, here's what I think happened".
Drafted reply · 1 of 18 ready
Tonora@parsec.io
SubjectRe: How do I rotate the API key without breaking prod?
Hi Nora — fastest path: Settings → API Keys → Rotate. We keep the old key live for 24h after rotation so you can swap clients with zero downtime. The new key starts working the second it’s generated.
/docs/api-keys/rotation
+ 17 more how-to drafts · 9 bugs filed · 5 held for human
Skills
How Kai works.
Bucket every ticket
How-to / bug / feature / billing / ambiguous. Confidence ≥ 0.85 → drafts. Below → human.
Vault-cited replies
How-to drafts always cite a doc-link. If the doc doesn’t exist yet, Kai files a doc gap.
Bugs filed clean
Repro steps, expected vs actual, environment — formatted the way QA needs them.
Sentiment radar
Negative-tone tickets and at-risk accounts get an immediate human-in-the-loop ping.
Tools Kai uses
Native, no Zapier in the middle. Tool calls land in the audit log.
GmailIntercomLinearSlackFeishuVault
One real run
Watch Kai work.
Kai W.
Support Triage · Customer Success
Triage today’s 47 inbound support emails.
done · 12.7s · $0.18
47 / 47 triaged. 18 how-to drafts queued. 9 bugs routed to QA. 8 feature requests filed. 5 billing held for human.
audit trail · 5 steps[show]
→ inbox.fetch · last_24h
→ classify · 47
→ vault.search · how-to topics
→ draft.batch · 18 replies
→ slack.post · #cs-bugs
Kai · today
Tickets triaged today
47+11
Median response time
1m 14s
Cost / ticket
$0.04
Same team
Kai works with the rest of Customer Success.
Kai is spinning up. Get on the list.
Early access opens shortly. We onboard Customer Success customers in cohorts so the bar stays high.