Product and account help
Include your account email, the workflow or feature involved, and what you expected to happen.
Customer support
Email our team for account, product, billing, refund, or security assistance. We aim to respond within two business days.
Email support@blackmagic.engineeringInclude your account email, the workflow or feature involved, and what you expected to happen.
Include the invoice or transaction number. Never send full card details by email.
Use the subject “Security” and include steps to reproduce. Do not include live credentials or customer data.
Tell us which systems you need to connect and the business outcome you want the agent to own.
Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding U.S. federal holidays. Service monitoring and security triage continue outside these hours.